Head of Operations
JOB_53978544803207Job type
PermanentLocation
West MidlandsWorking Pattern
Full-timeSpecialism
Senior Finance QualifiedIndustry
Charities & Not For ProfitPay
Up to £58,000 per annum
Head of Operations - Permanent - West Midlands - Hybrid - £58,000 per annum + benefits
Your new company
You will be joining an established organisation operating within the not-for-profit sector, with a strong presence across the West Midlands. The organisation has demonstrated consistent growth and development, underpinned by a clear strategic direction and a focus on delivering sustainable, high-quality services.
Your new role
An opportunity has arisen for an experienced Head of Operations to join a senior leadership team. Reporting directly to the Chief Executive and operating as a key member of the Executive Management Team, you will be accountable for the day-to-day delivery, performance and quality of services across the organisation. This is a pivotal leadership role, combining strategic influence with operational accountability, ensuring services are delivered in line with organisational standards while meeting all regulatory, contractual and legislative requirements. You will play a key role in driving operational performance and aligning service delivery to wider organisational priorities and future growth plans. Key responsibilities include:
- Provide clear and effective leadership to operational teams and senior managers
- Oversee the delivery of services across multiple locations, ensuring consistency, quality and compliance
- Ensure adherence to regulatory frameworks, safeguarding requirements and contractual obligations
- Take a lead role in engagement with regulators, including oversight of reporting and notifications
- Monitor performance, including analysis of incidents, trends and service data, driving continuous improvement
- Manage and oversee budgets and resources, ensuring financial sustainability without compromising quality
- Work closely with commissioners, local authorities and external partners to maintain and develop relationships
- Identify emerging sector trends, policy changes and opportunities to inform operational and strategic direction
- Contribute to the delivery of the organisation’s strategic plan, growth and development activity, including supporting new opportunities and tenders
- Play an active role in governance, including preparing reports and providing assurance to Board level
- Collaborate with wider leadership teams, including HR, Quality and Development functions, to ensure a joined-up approach to service delivery
- Ensure effective workforce practices, including recruitment, development, performance management and staff wellbeing
- Support a responsive on-call and operational oversight function where required
You will be an established senior leader within a regulated care environment, with the ability to operate both strategically and operationally in a complex setting.
You will demonstrate:
- Significant experience within the care sector, including supporting individuals with learning disabilities and complex needs
- A proven track record of operating at senior leadership or executive level
- Strong knowledge of regulatory frameworks, safeguarding, and best practice standards
- Experience managing multi-site services and operational teams
- The ability to lead service improvement, manage risk and deliver against organisational objectives
- Experience working with commissioners, local authorities and key stakeholders
- Strong financial and resource management capability
- Excellent communication, influencing and decision-making skills
- A Level 5 qualification (or equivalent) in Health & Social Care and/or Management
- A full UK driving licence and willingness to travel regularly
What you'll get in return
- A senior strategic leadership role with significant organisational impact
- Opportunity to contribute to long-term planning, service development and growth
- A collaborative Executive team environment
- Flexible, hybrid working arrangements
- Competitive salary and benefits package
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Head of OperationsJOB_539785448032072026-06-052026-09-04
Talk to Bryony Spence, the specialist consultant managing this position
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JOB_53978544803207