Our client is a UK-licensed business lending client.

They are establishing a new operational site in Milton Keynes, and are now seeking an experienced interim specialist to join the leadership team.

Role: Head of Operations (Interim / Temp-to-Perm)

We are looking for a highly capable Head of Operations to oversee the Milton Keynes operational team of nine staff members. This is a key leadership role, responsible for driving operational performance, ensuring robust controls, and supporting the growth of our SME lending and savings business.

Key Responsibilities

• Lead, manage, and develop a team of 9 operational staff across lending and customer operations
• Oversee the full lending operations lifecycle, ensuring accuracy, efficiency, and compliance
• Maintain strong first-line controls and ensure operational resilience across all processes
• Drive process improvements, operational scalability, and change initiatives
• Work closely with senior leadership to support strategic growth of the bank
• Ensure high standards of customer experience aligned with SME and business customer needs

Required Experience & Skills

• Proven leadership experience in lending operations within a bank or specialist lender specialising in commercial mortgage, bridging finance or asset-backed commercial loans.
• Strong understanding of the end-to-end lending lifecycle
• Knowledge of first-line controls, customer operations, and operational resilience frameworks
• Demonstrated experience in enhancing processes, scaling operations, and delivering change
• Confident operator in a high-growth, regulated banking environment

Regulatory Requirements

This position is:

• A Certified Role under the Senior Managers & Certification Regime (SMCR)
• Classified as a Material Risk Taker (MRT) under SMCR
• Must have eligibility to work in UK

What you'll get in return
Flexible working options available. 4 days on site in Milton Keynes , contract or temp to perm.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.