Group Reservations Manager
JOB_53475274730863Job type
PermanentLocation
BelfastWorking Pattern
Full-timeSpecialism
Luxury SalesIndustry
Travel, Hospitality, Leisure & TourismPay
£31000-£33000
Group Reservations Manager, Belfast, £31000-£33000,
Your new company
A leading hospitality group in Belfast is seeking a dynamic and experienced Group Reservations Manager to oversee group bookings across two high-profile city centre hotels. This is a unique opportunity to join a fast-paced, award-winning organisation known for its commitment to excellence and innovation in guest experience.
Your new role
- Lead and manage the Central Reservations Team, including a Group Reservations Supervisor.
- Handle all group bedroom enquiries from initial contact to confirmation, ensuring high conversion rates and exceptional service.
- Analyse booking trends and market data to support pricing and distribution strategies.
- Collaborate with Sales, Revenue, and Marketing teams to maintain competitive positioning.
- Build and maintain strong relationships with key clients, tour operators, corporate bookers, and event organisers.
- Deliver ongoing training and development for the reservations team.
- Maintain high standards of performance and customer service within the Central Reservations Office.
What you'll need to succeed
- Proven experience in a reservations or sales role within hospitality or tourism (minimum 1 year at management level).
- Strong leadership skills with a passion for coaching and team development.
- Excellent communication skills across phone, email, and face-to-face interactions.
- A results-driven mindset with a focus on sales targets and guest satisfaction.
- Proficiency in reservation systems and a good understanding of pricing strategies.
- A collaborative and proactive approach to problem-solving and service delivery.
What you'll get in return
- £31,000-£33,000
- Private healthcare and healthcare cash plan
- Life assurance and income protection
- 28 days’ holiday plus your birthday off
- Preferential accommodation rates across the group’s properties
- Mobile phone allowance and laptop
- Staff discounts across hospitality venues within the group
- No uniform required
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Group Reservations ManagerJOB_534752747308632025-10-032026-01-01
Talk to Rebecca Kinder, the specialist consultant managing this position
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JOB_53475274730863