FM Support Services Manager

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  • Job type

    Permanent

  • Location

    Norwich

  • Working Pattern

    Full-time

  • Specialism

    Property And Surveying

  • Industry

    Scientific and R&D

  • Pay

    Salary up to £56,500
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FM Support Services Manager, Norwich, Salary up to £56,500

Your new company

Shape the future of world-class science. Lead with purpose.

We're pleased to be partnering with the Norwich Bioscience Institutes Partnership (NBIP), who are seeking a dynamic and forward-thinking FM Support Services Manager to join their vibrant Facilities team. This is a unique opportunity to play a pivotal role in supporting cutting-edge research that addresses some of the most pressing global challenges — from sustainable agriculture to healthy ageing.

The organisation provides essential non-scientific services to a community of over 1,000 researchers, students, and support staff across four internationally renowned institutes: the John Innes Centre, The Sainsbury Laboratory, Earlham Institute, and Quadram Institute Bioscience. Located on the beautiful Norwich Research Park, the campus spans 230 hectares of green space and innovation.

The Facilities team is at the heart of this ecosystem, ensuring that our infrastructure and services enable world-class science to thrive.

Your new role

As FM Support Services Manager, you’ll lead the delivery and continuous improvement of a wide range of soft services — including security, cleaning, catering, waste management, insurance, and supplier contract management. Reporting to the Head of Facilities, you’ll be instrumental in shaping service delivery during a period of exciting transformation and infrastructure development.

This is a hands-on leadership role that blends strategic oversight with operational excellence. You’ll work closely with stakeholders across the institutes, championing service innovation, sustainability, and smart building technologies.

What You’ll Be Doing
  • Leading and developing soft FM services to meet evolving organisational needs
  • Managing supplier contracts and ensuring high performance and value for money
  • Driving service improvements and embedding a culture of excellence
  • Supporting major infrastructure projects and change initiatives
  • Building strong relationships with stakeholders across a diverse and complex environment
  • Ensuring compliance with health, safety, and industry standards


What you'll need to succeed

We’re looking for a confident and collaborative leader who thrives in a fast-paced, mission-driven environment.

You’ll bring:
  • IWFM or ILM Level 5 in Facilities Management (or equivalent experience)
  • A recognised Health & Safety qualification (e.g., IOSH Managing Safely or NEBOSH Certificate)
  • Proven experience in managing and developing soft FM operational models
  • Strong leadership and team development skills
  • Excellent communication and stakeholder engagement abilities
  • Knowledge of sustainability practices and smart building technologies
  • Proficiency in FM software (e.g., Concept Evolution, Planon, Maximo)
  • Experience in contract negotiation, supplier management, and budget oversight

What you'll get in return

  • Salary up to £56,500

  • 25 days holiday + 8 bank holidays + 2.5 privilege days

  • Work in a collaborative, inclusive, and forward-thinking environment

  • Be part of a team that supports globally impactful science

  • Enjoy a competitive salary and generous benefits package

  • Access excellent recreational and wellbeing facilities

  • Make a real difference in a role that’s both strategic and hands-on

  • Contributory pension scheme with 10% employer contribution

  • Onsite childcare available

  • Free car parking available onsite

  • A wide range of training is available


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Talk to John Martin, the specialist consultant managing this position

Located in Cambridge, 1st Floor, Terrington House, 13 - 15 Hills RoadTelephone 01223 464577
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