First Line Support

4704437
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  • Job type

    Temporary

  • Location

    Cardiff

  • Working Pattern

    Full-time

  • Specialism

    Infrastructure

  • Industry

    Technology & Internet Services

  • Pay

    Paying up to £21 Per Hour
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First Line Support - Paying up to £21 per hour, inside IR35, Based in Cardiff (Fully Onsite) - Start ASAP

First Line Support - Paying up to £21 per hour, 35 hours per week, inside IR35, Based in South Wales (Fully Onsite) - Start ASAP

Your new company

You’ll be working with a leading organisation based in South Wales.

Your new role

We are seeking a proactive and customer-focused individual to join our IT team as a First Line Support Technician. In this role, you will be the first point of contact for technical support, assisting staff and representatives with IT-related issues and service requests.

What you'll need to succeed

  • Strong communication and interpersonal skills, with the ability to explain technical issues clearly.
  • Basic understanding of IT systems, including Windows OS, Microsoft Office, and common business applications.
  • Familiarity with service desk or ticketing systems (e.g., ServiceNow, Freshdesk, or similar).
  • Ability to diagnose and resolve basic hardware and software issues.
  • Good organisational skills and attention to detail when logging and managing support tickets.
  • A customer-first mindset with a calm and patient approach to problem-solving.
  • Willingness to learn and adapt in a fast-paced IT environment.


What you'll get in return

You'll get the opportunity to work with a leading organisation based in South Wales.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.


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Talk to Tom Matherick, the specialist consultant managing this position

Located in Cardiff, 1st Floor, 5 Callaghan Square, Telephone 02920 371821
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