First Line Analyst (L3)
JOB_53937654790540Job type
ContractLocation
NottinghamWorking Pattern
Full-timeSpecialism
AdministratorsIndustry
Technology & Internet ServicesPay
£18.31/Hr through UMB
First Line Analyst L3
Join a leading independent technology and services provider as a FLA L3!
Job Overview:
We value a broad mix of experience and welcome applications from individuals at all stages of their IT expertise as a Service Desk professional. Prior knowledge of hardware and software support is advantageous and will help you succeed in this role.
Rate
£18.31/Hr through UMB
£14.11/Hr through basic PAYE
£16.02/Hr through basic PAYE
Contract
3-month contract
Timings: Operates on a rotating shift pattern between 7:00 AM and 7:00 PM, Monday to Friday, providing comprehensive coverage throughout the business day.
Location
Nottingham or Milton Keynes
Job Description:
- SC Clearance Mandatory
- We are seeking a First Line Analyst to join a high-performing Service Desk team supporting one of our most prestigious clients.
- In this role, you will act as the first point of contact for users experiencing IT-related issues, delivering a consistently high level of customer service and ensuring a positive support experience.
- Your key responsibilities will include managing, troubleshooting, and progressing incidents and service requests in line with agreed Service Level Agreements (SLAs). While this is primarily a First Line support role, there will also be opportunities to gain exposure to, and assist with, some Second Line support activities, offering excellent scope for professional development.
- Based in either our Nottingham or Milton Keynes office, you will work as part of a close-knit and supportive team.
Additional Information
Interview Process: Once the profile gets shortlisted, then an interview will be conducted
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
For more detailed information, or to view other vacancies with this organisation, please visit our dedicated recruitment website https://webmicrosites.hays.co.uk/web/computacenter-tech
First Line Analyst (L3)JOB_539376547905402026-05-142026-08-13
Talk to Jatin Bhuranda, the specialist consultant managing this position
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JOB_53937654790540