Your new company

A well‑established, community‑focused housing organisation is seeking an experienced and proactive Factoring Services Manager to lead its factoring service and ensure the effective management of a growing portfolio of factored properties.

Your new role

• Lead and manage the factoring service to ensure compliance with legal, regulatory, and organisational standards
• Oversee inspections, repairs, maintenance, and planned works across factored properties
• Manage homeowner communications and deliver high‑quality customer service
• Handle factoring accounts, including invoicing, debt recovery, and budgeting
• Develop strong working relationships with contractors, internal departments, and external partners
• Ensure full compliance with the Code of Conduct for Property Factors
• Drive continuous improvement initiatives to enhance service quality and customer satisfaction
• Provide leadership, guidance, and support to the factoring team
• Prepare reports and performance updates for senior management

What you'll need to succeed

• Experience in factoring, property management, or a similar housing service
• Strong understanding of the Property Factors (Scotland) Act and associated regulations
• Excellent communication and customer service skills
• Financial literacy, including experience with invoicing and debt management
• Leadership skills with the ability to motivate and develop a team
• Strong organisational and problem‑solving abilities
• A proactive, improvement‑focused mindset

What you'll get in return

• Competitive salary and holiday entitlement
• Potential for hybrid working arrangements
• Professional development and wellbeing support
• Opportunity to make a meaningful impact in a community‑focused organisation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.