Operations Manager

East London & Essex
Permanent – Mostly remote working with occasional travel to client sites
Salary Range - £47,500 - £49,999 plus company standard benefits

Your new company

Hays are delighted to be working with our client, one of the UK's biggest Facilities Management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Our client has nearly 100,000 members of staff across over 100 office locations and thousands of customers and services offered across the country.

Your new role

• Manage and develop a team of supervisors and engineers across the Hard Service disciplines, driving high performance and professional standards.
• Ensure efficient scheduling of planned maintenance, statutory compliance, and reactive works to achieve 100% statutory and 95% routine PM completion.
• Take ownership of budget performance, WIP management, and capacity forecasting to ensure profitable service delivery
• Champion Safety & Quality by driving proactive QHSE management across all operations, including audits, toolbox talks, and compliance checks.
• Build strong client relationships and ensure exceptional service delivery.
• Identify opportunities for additional chargeable works and reduce reliance on subcontractors through self-delivery.

What you'll need to succeed

• You will be an experienced engineer with proven leadership experience in engineering, building services, or property maintenance with knowledge of how a mobile engineering team is operated. You will also have:
  Strong financial and operational management skills.
• Technical qualification (ONC or equivalent) in Building Services or Engineering, or significant service delivery experience.
• Excellent planning, organisational, and influencing skills.
• Commercially focused with a strong understanding of SLAs and KPIs.
• IT proficiency and ability to work to deadlines with accuracy.
• Health & Safety awareness and commitment to best practice

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.