Your new company

A public sector organisation, based in Glasgow city centre, is now looking to recruit an engagement analyst to join their team. This role is offered on a guaranteed 6 month basis.

Your new role

You will be the first point of contact for members of the public who have enquiries about the schemes. These could come from new customers or existing members. These enquiries will be managed either by phone or email, and you will carry out all necessary administrative tasks to deal with each query. You will work as part of a larger team and will help and support colleagues where appropriate.

Your duties will include but not limited to:

• Dealing with enquires by phone and email
• Liaising with other teams
• Managing own workload
• Deal with complaints and escalate complex cases
• Meeting KPIs
• Collaborate across teams

What you'll need to succeed

• A demonstrated background in customer service

• Excellent written and oral communication skills
• Ability to organise and reorganise a shifting workload
• Excellent IT skills

What you'll get in return

Excellent rate of pay

Modern working environment
Hybrid working
Walking distance from Queen Street & Central Station
Guaranteed 6-month contract

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.