Your new company

You will be joining a respected charity dedicated to supporting volnerable families.

Working Pattern
Remote but preferably based in the South West or East due to occasional onsite requirements.
35hrs a week

Your new role

As an Energy Support Advisor, you will deliver specialist advice and practical support to families in need. Your key responsibilities will include:

• Help families apply for energy grants, vouchers, and schemes.
• Explain energy bills, tariffs, metering, and usage, and share practical energy-saving tips.
• Respond to enquiries via telephone, email, and online chats with clear, empathetic guidance.
• Advise on key schemes such as Priority Services Register, Warm Home Discount, Cold Weather Payments, and Winter Fuel Payments.
• Support applications for welfare benefits to increase household income.
• Record all enquiries and actions in the call handling system and database.
• Monitor grants and vouchers awarded, compiling quarterly statistics and case studies.
• Attend team meetings in the Bristol office and participate in wider organisational events.
  
  

What you'll need to succeed

• A background in welfare, benefits, or energy support, whether in a utilities or charitable capacity.

• An empathetic approach to supporting vulnerable families, charity experience is beneficial.

• Good IT knowledge, working with a call logging system.

• Understanding of safeguarding processes.

• Attention to detail for record keeping and reporting.

• Available to start from January 2026.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.