End User Support Engineer
JOB_53618104753860Job type
PermanentLocation
BristolWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
£33,603
End User Support Engineer
Your new role
This is a 6‑month fixed‑term contract, starting in April. You will work a 40‑hour week, with weekend working likely to be required every other weekend (time off scheduled mid‑week accordingly).
Key responsibilities include:
- Accurate data input and device allocation tracking
- Supporting unit pre‑delivery activity (late April/May) and camera unit delivery from June onwards.
- Configuring hardware, charging peripherals, and BWV camera units
- Managing firmware updates and troubleshooting software issues
- Connecting docks to secure networks (Ethernet, VLAN configuration)
- Coordinating with stakeholders including security, facilities, and IT teams
- Creating documentation, SOPs, and training materials
- Delivering user training and handling support incidents
- Ensuring compliance with legal frameworks and maintaining audit trails
What you'll need to succeed
- A driving licence is essential as travel to multiple sites will form part of the role.
- Strong technical skills in hardware setup, configuration, and networking basics
- Experience with asset management, including inventory control and lifecycle management
- Ability to plan deployments across multiple sites with minimal disruption
- Excellent communication skills to liaise with stakeholders and train end‑users
- Knowledge of BWV camera technology is advantageous.
- Understanding of compliance and governance requirements around technology usage
- Willingness to undergo security clearance, which requires having lived and worked in the uk for a minimum of five years.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
End User Support EngineerJOB_536181047538602025-12-092026-03-09
Talk to Bolivia Drew, the specialist consultant managing this position
Located in Bristol, 2nd Floor, 3 Temple Quay, Temple Back EastTelephone 01173746290Click here to access our Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.
JOB_53618104753860