Early Intervention Officer

4790620
View Saved Jobs
Save Job

  • Job type

    Temporary

  • Location

    Liverpool

  • Working Pattern

    Part-time,

  • Specialism

    Social Housing

  • Industry

    Construction

  • Pay

    £16 - £19 Per Hour
Share Job

Early Intervention Officer / Rent Arrears – Part Time – Liverpool

Location: Liverpool

Contract: 3‑month assignment (to support a job‑share)

Hours: 2 days per week, 7 hours per day (09:00–17:00, 1‑hour lunch)

Start: ASAP


Your new company

A leading North West housing provider delivering high-quality, customer‑focused services across multiple regions. You’ll join a supportive, performance‑driven Customer Accounts team committed to sustaining tenancies and protecting rental income.

Your new role

As an Early Interventions Specialist, you’ll manage lower-level arrears cases and carry out key administrative tasks to support income collection. This is a proactive, customer‑focused role centred on early contact, negotiation, and helping customers get back on track with their rent.
You’ll handle inbound and outbound calls, use technology to prioritise cases, and work closely with internal teams and external partners to achieve the best outcomes.

What you'll need to succeed

We need someone who can hit the ground running, who is comfortable having calls with customers via inbound and outbound contacts.
Negotiation skills and a proven track record, for example, in credit control or delivering high quality customer service, would be considered.
This role is about early contact with customers who are in rent arrears so that we can work with them to get back on track.
Attention to detail is a must, as it is highly organised.

What you'll get in return

Weekly Pay

Part-time hours

Monday to Friday

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Apply for this job

linkedinApply through LinkedIn

Talk to Dionne McCarthy, the specialist consultant managing this position

Located in Liverpool, Part 2nd Floor, 5 St Paul’s Square, Telephone 01925302334
Click here to access our Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.

JOBS YOU MIGHT LIKE

RELATED COURSE

Build your career with the skills employers need.