Your new company

Hays are delighted to be working with a leading provider of financial and legal services, with a presence in major financial centres across the Americas, Asia, Europe, and the Middle East. They offer a unique platform for global career development and cross-cultural experience. The integrated financial and legal services model also encourages opportunities and professional growth.

Your new role

• Collaborated with leadership to develop and maintain standardised training documentation, ensuring consistent client processes across the team.
• Delivered onboarding and ongoing training for new administrators, providing mentorship and support with complex queries during their initial months.
• Actively contributed to team and project meetings, promoting best practices and process improvements.
• Partnered with cross-functional finance teams to align on client service standards and streamline operations.
• Ensured timely execution of tasks including uploads, rejections, resolutions, and reconciliations, in full compliance with SLA requirements and escalation protocols.
• Produced and distributed monthly client snapshots to maintain transparency and performance tracking.
• Served as a key point of contact for junior team members, offering guidance on complex issues and supporting their development.
• Led monthly reviews with the Collections team to resolve aged AR issues and supported junior staff in their collection activities.
• Demonstrated strong analytical skills by proactively identifying risks, prioritising workloads, and implementing effective solutions.
• Proven ability to challenge and influence internal and external stakeholders, fostering strong relationships and driving process efficiencies.

What you'll need to succeed

• Extensive eBilling and reconciliation experience, with strong knowledge of diverse file formats and systems.
• Skilled in process adherence while consistently identifying opportunities for improvement and efficiency.
• High level of data accuracy, with a proven track record of precise input and attention to detail.
• Excellent time management, consistently meeting SLAs and working towards ambitious KPIs.
• Familiarity with multi-currency and shared service environments (preferred).
• Maintains a consistently positive and solution-focused attitude, even under pressure.

What you'll get in return

• Hybrid Working
• Comprehensive health coverage (medical, dental and optical)
• Competitive holiday packages
• Educational assistance and professional development programmes
• Savings or pension plan
• Life & Travel insurance
• Global mental wellness programme
• Sports clubs and social events

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.