Job Opportunity: Dynamics CRM Administrator – IT

• Support teams with CRM contact data maintenance and continuous improvement initiatives.
• Integrate external data sources (e.g., ORCID, Ringold, UK Govt) for contact and account verification.
• Provide first-line CRM support and troubleshooting.
• Deliver CRM training and create “how-to” guides for staff.
• Develop MS Power Platform Flows and Apps to enhance CRM functionality.
• Manage CRM data import/export processes with validation steps.
• Perform end-user administration tasks and respond to user requests for system functionality.

• Strong understanding of personal data handling and management.
• Experience in data validation and management.
• Proficiency in Microsoft Dynamics 365 CRM.
• Practical experience with MS Power Platform for CRM automation.
• Advanced skills in Microsoft Word and Excel.
• Excellent analytical, problem-solving, and communication skills.
• Strong customer service and time management abilities.

• Experience with Power BI reporting.
• Functional customisation of Dynamics 365 CRM.
• Knowledge of CRM Managed/Unmanaged Solutions and Security Roles.
• Experience in delivering user training and creating documentation.
• Ability to gather and critically assess user requirements.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.