Your new company

Your new role
Driver Technical Centre Executive

Responsibility and control of Driver Risk income and proactive identification of enhanced Driver Risk solutions for our existing and potential customer base.
Ensure vehicles with an off-road notification are managed within required KPI’s and provide driver support, managing communication including telephone calls, email etc. on vehicle, general motoring issues and Driver Risk topics. Providing customer & driver support through a strong customer journey and support through telephone and email contact. Delivering on the companies' customer promise and ensuring unique customer experience expectations are met. To include effective resolution or escalation of customer queries and complaints in a professional & timely manner. Evidence of suitable prioritisation is paid to vehicle SMR repairs by repairers, depending on the complexity of work and accepted timeframe to complete. Clear knowledge of vehicle repair is required. Negotiate with breakdown providers, repairers and vehicle manufacturers with the key aim of returning a vehicle to an on-road condition in the quickest time. Negotiate with vehicle manufacturers on a determined case basis to ensure goodwill is maximised – including relief vehicle and early termination support

• Relevant Technical qualifications for motor vehicle SMR.
• Motor Mechanics NVQ 1, 2 & 3, City & Guilds or equivalent
• Good understanding of the Fleet Industry Operational requirements is desirable but not essential.
• Strong customer service orientation & telephone negotiation / persuasion skills.
• Experience of the repair and maintenance of motor vehicles (Motorbikes, Cars & LCV’s).
• Knowledge of the Epyx system required as all individuals have technical advisor status within the system.
• Ability to communicate with drivers in stressful situations, working on their own initiative and as a team member.
• Experience of working with external and internal service providers.
• Experience of working in a manufacturer’s franchised dealership in workshop &/or service desk environments is a must
• BVRLA accreditation Technical Customer Service Advisor (Level 3)

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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