The successful candidate will act as a Duty Officer, responsible for contacting customers, triaging new cases and offering immediate safety planning advice and support. You will liaise with customers via a range of agreed contact methods, and respond to self-referrals either on the phone or face to face.

Key responsibilities:

• Work within the duty team, receiving self-referrals and speaking with customers via telephone or face to face to triage cases and assess risk level

• Complete MERIT/DASH risk assessments and offer immediate safety planning advice

• Provide advocacy, emotional and practical support to victims in relation to legal and housing options, health and finance

• Ensure all risk assessments, support plans, outcomes and customer contact is accurately updated within the case management system

• Work in partnership with external services and make referrals to other agencies

• Participate in MARAC meetings where required

What you'll need to succeed

• A strong background working and supporting people and families suffering from domestic violence, ideally with a Safelives or IDVA qualification

• Experience of completing MERIT/DASH risk assessments, and attending MARACs

• A good knowledge of the Domestic Abuse Act 2001, Family Law Act 1989, Serious Crime Act 2015

• Strong communication, interpersonal, empathy and resilience skills

• Driving licence with access to own vehicle and valid business insurance

What you'll get in return

• Weekly pay

• Competitive hourly rates

• Option to be paid PAYE or Umbrella

• Mileage reimbursement

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.