Digital Experience Manager
JOB_53702494765241Job type
PermanentLocation
YorkWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
Healthcare & MedicalPay
Up to £64,000
Digital Experience Manager York £60,000+
Your new company
Hays are partnering with a forward-thinking, member-focused organisation that is seeking to add a dynamic Digital Experience Manager to their team to elevate and evolve its digital touchpoints. This is an exciting opportunity to shape and develop a new role within the organisation. Guided by strong values and a commitment to delivering meaningful, seamless and accessible digital experiences, this organisation is investing in enhancing how members engage with services, products and support. You’ll be joining a business that is passionate about innovation, continuous improvement and enhancing UX across the digital journey.
Your new role
Key elements of the role include:
• Developing a clear digital experience strategy that balances immediate delivery with long-term vision.
• Defining and embedding standards to ensure consistency, accessibility and emotional resonance across digital channels.
• Owning the product lifecycle for the organisation’s mobile app, leading cross-functional teams to optimise and enhance its features.
• Using data, behavioural insights and member feedback to identify journey improvements, remove friction and enhance engagement.
• Driving personalisation initiatives to deliver timely, relevant and meaningful digital experiences.
• Setting and monitoring engagement KPIs such as activation, satisfaction and retention.
• Leading testing, experimentation and UX optimisation, while fostering a strong test and learn culture across teams.
What you'll need to succeed
You will bring the credibility, experience and leadership required to shape a best-in-class digital experience function, including:
• Proven experience in digital experience, customer experience or digital product leadership within a regulated sector (e.g., insurance, financial services, healthtech).
• Strong knowledge of digital customer journeys, personalisation levers and engagement drivers.
• Experience using insight, analytics and qualitative research to inform strategy and improve digital performance.
• A track record of achieving measurable enhancements to satisfaction, engagement or digital adoption.
• Excellent communication and cross-functional influencing skills.
• Ideally, experience with journey orchestration tools, personalisation platforms or CRM systems, and familiarity with agile and human-centred design methodologies.
• Knowledge of tools such as GA4, Hotjar, Adobe Analytics or Figma (or similar).
What you'll get in return
A true opportunity to shape and develop a new function within the business – with autonomy and an opportunity to work within a senior team.
Excellent company benefits package including up to 10% pension contribution, 27 days annual leave + bank holidays.Hybrid working patterns (expect 2–3 days a week office presence required)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Talk to Ruth Cardy, the specialist consultant managing this position
Located in Hull, Part Ground Floor, The Deep Business Centre, Tower StreetTelephone 01482 221200