Your new company

Hays are working with a dynamic and customer-focused organisation in the financial sector, with a strong emphasis on innovation and digital engagement, with a presence across the UK and Internationally. The business is known for its innovative approach to consumer lending and is focused on delivering ethical and effective customer support through innovative technology. The role is based in a vibrant office environment with a supportive and collaborative team culture. This is an exciting opportunity for a digital-savvy, customer-focused professional who is passionate about doing the right thing for vulnerable customers.

Your new role

You'll join as a Customer Support Advisor – Digital Engagement, assisting customers via modern digital communication channels to provide tailored support. This role focusses on delivering compassionate, tailored support and helping individuals reach fair and sustainable outcomes. You'll take time to understand each customer's situation, manage vulnerability with care and professionalism. You will play a key role in testing new collections strategies, working closely with internal stakeholders to trial, learn, and optimise how they engage with customers in difficulty. The position offers excellent growth potential and is growing at a quick pace.

What you'll need to succeed

You'll need excellent written and spoken English, a positive and empathetic personality, and a genuine desire to help vulnerable customers. Experience in customer service related roles is essential, and the role is also open to newly graduated professionals with strong communication skills and the right attitude.

What you'll get in return

• Salary: £26,000

• Working Hours: Monday to Friday, and some Saturdays (Depending on workload)

• Environment: Supportive, innovative, and growth focused

• Development: Real opportunity to shape digital collections strategy and progress within the business.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.