Your new company
Hays Accountancy and Finance are recruiting on behalf of a large public sector organisation for a Deputy Payroll Service Delivery Manager to join their centralised payroll team. This is a key leadership role within a high-volume, deadline-driven environment, offering the opportunity to shape service delivery and drive continuous improvement.
You’ll support the Payroll Service Delivery Manager in overseeing payroll operations, ensuring compliance with statutory requirements, and leading a team to deliver accurate and timely payroll services. You’ll also play a pivotal role in training, governance, and stakeholder engagement.

Your new role

• Lead and manage payroll teams to meet service level targets.
• Act as a senior point of contact for internal stakeholders.
• Ensure payroll processes comply with HMRC regulations and employment legislation.
• Support system changes and user acceptance testing.
• Manage overpayment recovery and contribute to audit readiness.
• Deliver training and support to team leaders and payroll staff.
• Represent the organisation at meetings and hearings as required.

What you'll need to succeed
Candidates must meet one of the following experience profiles:

Option 1:

Degree in Finance or Business-related discipline (or equivalent/higher qualification).
Minimum 2 years’ experience in high-volume payroll/finance service delivery.
At least 2 years’ experience in staff leadership within payroll/finance.
Option 2:

Minimum 5 years’ experience in high-volume payroll/finance service delivery.
At least 2 years’ experience in staff leadership within payroll/finance.
Plus:

1 year’s experience using MS Word and Excel.
2 years’ experience managing complex computerised payroll systems.
Strong knowledge of HMRC regulations and employment legislation.
Proven stakeholder engagement and problem-solving skills

What you'll get in return

• Be part of a large-scale payroll operation supporting thousands of employees.
• Gain exposure to strategic projects and process improvement initiatives.
• Enjoy flexible working arrangements and a supportive team culture.
• Opportunity to make a real impact in a public sector setting.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.