• Introduce and maintain daily, weekly, monthly, and quarterly operational and performance reports.
• Prepare data packs and metric updates to support Monthly and Quarterly Business Reviews.
• Ensure reports are accurate, consistent, and aligned to KPIs, SLAs, and stakeholder needs.
• Provide clear narrative and insight behind trends, issues, and variances.
• Use data storytelling techniques to present findings simply and effectively to senior stakeholders.
• Maintain dashboards and visualisations used for operational performance, forecasting, and reporting.

• Perform root-cause analysis to understand issues, bottlenecks, and performance trends.
• Support demand and capacity planning through accurate data interpretation.
• Translate data into actionable insight for leadership teams.
• Ensure new reporting processes and improvements are embedded and followed.
• Use simple automation or workflow tools (e.g., Excel automation, Power Query, macros, low-code applications) to streamline reporting processes.
• Identify and remove manual effort where possible (e.g., automated extraction, formatting, and consolidation).
• Ensure any small-scale automation follows good documentation, testing, and control standards.
• Recommend improvements that enhance reporting efficiency and scalability.
• Work closely with operational teams and partners to understand reporting needs.
• Support data requirements for customer and internal performance meetings.
• Communicate insights clearly to technical and non-technical audiences.
• Contribute to ongoing continuous improvement initiatives using data-driven recommendations.

• Strong analytical skills with experience translating data into clear insight.
• Advanced Excel skills and proficiency with Power BI (or other BI tools).
• Ability to streamline reporting processes through workflow simplification or light automation.
• Strong understanding of data cleansing, modelling, and dashboard design.
• Competent in producing accurate reports, commentary, and supporting business review packs.
• Clear communicator, able to simplify complex data for non-technical audiences.
• Strong stakeholder engagement skills.
• Highly organised, proactive, and able to manage multiple priorities.
• High attention to detail and commitment to accuracy.
• Collaborative team player with a continuous improvement mindset.
• Able to work with sensitive and confidential data responsibly.

• Strong background in reporting, data analysis, and insight generation.
• Experience supporting operational reporting and performance reviews.
• Experience improving reporting workflows using Excel, Power BI, or light automation tools.

• Experience with SQL, Python, VBA, or similar analytical/query tools.
• Experience using workflow or low-code tools to support reporting automation.
• Familiarity with HRIS platforms (Workday, Oracle, SuccessFactors) or similar systems.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.