Your new company

Reporting to the team manager, you will support all administrative activities within the customs team. A significant aspect of the role is working to contractural terms with a range of customers.

Your new role

• Preparation and presentation of Import/Export Customs Documentation.
• Provide high quality customer service to both internal stakeholders & our customers.
• Use of Internal and External Computer Systems.
• Control / distribution of all relevant documentation.
• Resolution of customer queries / issues via email and telephone / root cause analysis, corrective & preventative actions
• Work within Customer SOPs
• Mailbox Management – incoming entry requests/other incoming communications
• Perform data validity check
• Tracker Management
• Queries – daily contact with customer counterpart/internal stakeholders to fill data gaps

• Escalate deviations to SOP to the External Customs Manager.
• Highlight repeated issues to the External Customs Manager
• Escalate issues were raised to the External Customs Manager for resolution.
• Work within defined SLA's, administer and process all invoicing for the Customs department and ensure they are processed, raised and dispatched in a timely manner.
  To take responsibility for extra workload and provide cover for any staff absent due to sickness, holidays etc.
• Provide reports to management in accordance with agreed deadlines relating to profit and losses, credits, staff development and staff training.

What you'll need to succeed

• You are required to have an excellent level of literacy and numeracy.
• You ideally should be able to demonstrate experience in a similar role and working environment.
• Customer service experience
• High level attention to detail
  • Ability to learn quickly and retain information
  • Customer Focus
  • Planning and Organisation
  • Teamwork
  • Comprehensive computer skills, including Word and Excel
  • Excellent communication skills – both verbal and written
  • Ability to work on your own initiative as well as part of a team

What you'll get in return

This is a full-time role from Monday to Friday.
Office-based
Temp for a min of 3 months - with a view to going perm (not guaranteed)
Salary £28k

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.