• Providing first-line support to customers via phone and email.
• Responding to customer enquiries in a professional, friendly, and efficient manner.
• Researching and resolving accountancy-related queries.
• Building your knowledge of accounting processes and specialist products/services.
• Maintaining accurate records and updating internal systems.
• Working collaboratively with colleagues to ensure excellent customer outcomes.
• Identifying opportunities to improve customer experience and internal processes.

• A degree that includes Accounting or a related discipline, or an equivalent accounting qualification.
• At least 6 months' customer service experience gained within retail, hospitality, leisure, customer support, or similar environments.
• Excellent verbal and written communication skills with a professional and approachable manner.
• The ability to remain calm and organised when managing multiple priorities.
• Strong analytical and problem-solving skills.
• A positive attitude and a genuine desire to help customers.

• Salary of £24,800.
• Excellent training and development opportunities.
• A supportive team environment.
• The opportunity to build a long-term career combining customer service and accounting expertise.
• Exposure to a wide variety of customers and business challenges.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.