Customer Support Executive

Are you passionate about delivering exceptional customer service and want to make a real impact? We’re looking for an experienced Customer Support Representative to join our team in Camberley.

• Log all service and application-related calls in the Service Management System, verifying contract and warranty details.
• Forward logged calls to the appropriate technical or applications support teams.
• Act as the main point of contact for enquiries, directing them to the right department.
• Create spare part and test equipment orders for planned visits and coordinate timely delivery.

• Previous experience in a customer service or call centre environment.
• Excellent communication skills, both over the phone and virtually.
• Ability to manage multiple tasks under pressure and meet deadlines.
• Strong organisational skills and a collaborative approach.
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• What We Offer:
• Salary: £28,000 + £1,400 annual bonus (5%).
• 26 days holiday (plus the option to buy or sell up to 5 extra days).
• Up to 10% employer pension contribution.
• Bonus and share schemes.
• Flexible benefits include private medical insurance and dental cover.
• Two paid volunteering days per year.
• Access to a 24/7 employee assistance programme.
• A commitment to diversity, inclusion, and flexible working options.

• Mon: 9am–8pm
• Tue: 9am–8pm
• Wed: Off
• Thu: Off
• Fri: 9am–8pm
• Sat: 8am–8pm
• Sun: 8am–8pm

• Mon: Off
• Tue: Off
• Wed: 9am–8pm
• Thu: 9am–8pm
• Fri: Off
• Sat: Off
• Sun: Off

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.