Customer Support Coordinator - Portadown

Your new company
Great opportunity to join a very well established, successful design and manufacturing engineering company based in Portadown. Due to expansion and increase in business they are looking to recruit a Customer support coordinator. This is a full time permanent job. They can be slightly flexible with starting and finishing times and offer an early finish on Fridays and can offer superb development opportunities.

Your new role

As Customer Support Coordinator duties include:

• Process Sales Orders via the Customer Relationship Managers and generate formal order acknowledgements.

• Work with Planning, Production and Supply Chain to establish accurate lead times for quotes.

• Attend regular departmental board walks/meetings to ensure order delivery is committed to within the business and any issues relating to the customer order book are resolved.

• Perform Sales Order contract and system (MRP) reviews to ensure system data is accurate

• Compile quotes to ensure margin budgets are achieved.

• Report on quotes and revenue forecasting.

• General administration and management of the Aftermarket spares price list to ensure profitability is maintained and customers are fully informed of change.

• Maintain the Open Order Book to enable regular and clear order status updates to Customer Relationship Managers.

• Conduct regular KPI reviews to ensure both internal and external goals and targets are met and escalate any forecasted issues to the Customer Relationship Managers when required.

• Administration and reporting as necessary.

What you will get in return

You will join one of Northern Ireland’s largest manufacturing companies, an expanding business that can offer an amazing career. You will be offered an excellent starting salary, 33 days holidays and opportunity to join a well established supportive team

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.