Your new company

You'll be working for a public sector organisation based in central and north central Bristol.

Work Pattern
This position will be starting in either July or August 2026

08:30 to 16:30 Monday to Friday
On site
Temp Duration 6 weeks

Your new role

You will be joining a well-established Customer Services team committed to providing information, advice and support to inbound callers and email queries.

• Assisting customers by phone and email to provide tailored advice and support

• Delivering a high standard of customer service during busy and slow periods

• Handling sensitive and sometimes complex enquiries with professionalism and care

• Accurately logging all interactions on the CRM system

• Referring callers to specialist teams when appropriate

• Liaising with internal departments to resolve enquiries effectively

• Managing and prioritising workload in line with service demand
  
  

What you'll need to succeed

• Experience in a call centre, customer service agent, student support agent or similar role is required

• Excellent verbal and written communication skills

• Strong organisational and time management skills

• Good IT skills and the ability to learn new systems quickly

• Ability to work independently and use initiative

• A professional, empathetic approach with a strong understanding of confidentiality

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.