Customer Service Advisor – Service Care

Department: Customer Operations

Location: Tongwell, Milton Keynes – Hybrid once training is complete

Hours: 37.5 hours per week – 08:30 – 17:00 with a 1-hour lunch break.

Duration: 6 months

Rate: £12.00 per hour

As a Customer Service Advisor, your primary responsibility will be to deliver an excellent service to all customers as an ‘information and administration provider’ providing the highest level of customer satisfaction to ensure customer loyalty. Ensure all customer queries are responded to and actioned, ensuring customers are fully informed and have been guided through their finance contract.

GCSE or equivalent English Language and Mathematics is preferable.

Previous customer service experience, preferably within the finance industry.

Effective telephone and negotiation skills in both written and verbal.

Excellent administrative skills.

Keen eye for accuracy and attention to detail.

Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.

Demonstrate the ability to learn and employ finance and credit-control knowledge.

Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.

Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.

Opportunity: Work with a leading automotive brand.
Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desks, and free parking

Technology: Contingent workers receive their own laptop.

Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week, Monday to Friday).

Silent Room: A dedicated space in the Tongwell office for prayer or reflection.

Long-Term Career Progression: Potential for permanent roles.