Your new company

Temporary customer coordinator is required for a property group based in Warrington. You will be joining a team of 5, handling high volumes of call and email queries and processing work orders.

Your new role

• You will be dealing with customer service matters over the phone and email with regard to their properties.
• Handling calls with empathy and taking the time to listen to the customer, ensuring they receive excellent service
• You will need to issue instructions to contractors for repairs or maintenance. Log work orders and follow up on any work actioned to ensure the case has been resolved with SLA’s.
• You will need to update the company database and complete other ad hoc administrative tasks.
• Customer focus is key, ensuring all receive a positive customer journey.

What you'll need to succeed

• Customer focused with excellent communication
• Detailed orientated with experience of logging data with accuracy
• Experience of handling high volumes of calls and emails
• Able to work under pressure and to deadlines
• Able to work well within a team
• Experience in housing, construction or property is beneficial.

What you'll get in return

Full-time hours, Monday to Friday

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.