Your new company

Hays are working with a Manufacturing business based in Telford who are looking for a Customer Support Administrator on a permanent basis , this role plays a pivotal part in ensuring the smooth operation of the Customer Support function by acting as the primary liaison between the company and its clients. This role is responsible for delivering a professional, responsive, and solutions-focused service that enhances customer satisfaction and strengthens long-term client relationships.

Your new role

As a Customer Services Administrator, your role would involve:

• Customer Support & Communication.
• Serves as the primary interface for customer enquiries within the Customer Support department.
• Generate and issue quotations for recommended system spares.
• Maintain accurate and up-to-date customer records in both paper and digital formats.
• Support the arrangement of scheduled and non-scheduled service visits and installations worldwide.
• Coordinate with customers regarding service logistics and updates.
• Ensure availability of required materials and manage travel arrangements.
• Facilitate the timely completion and submission of service reports.

What you'll need to succeed

• Advanced written and verbal communication skills.
• Proficient in Microsoft Outlook and Excel.
• Exceptional attention to detail and accuracy.
• Strong organisational and time-management abilities.
• Developed IT competence and adaptability to new systems.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.