Your new company

An exciting opportunity has arisen for an experienced customer service officer/administrator to work in the Customer Services team, for a well-known Housing Association in Wakefield. This role will be a temporary-fixed-term contract position initially until March 2025.

Your new role

• Acting as point of contact for all enquiries and providing quality advice and assistance
• Maintain records of customer interactions and follow up on enquiries to ensure timely resolution
• Liaise with internal departments such as repairs, housing management and finance to resolve customer queries
• Provide Administrative support for Tenant onboarding, ensuring all documents and procedures are completed
• Support residents with any tenancy related issues, including rent arrears, complaints or changes in personal circumstances

What you'll need to succeed

• Previous experience in a customer service or similar role, ideally within housing, social services, or the public sector.
• Excellent communication and interpersonal skills with a strong ability to engage with a diverse range of people.
• Problem-solving skills and the ability to manage challenging situations with empathy and professionalism.
• Strong organisational skills with the ability to manage multiple queries and follow up effectively.
• Proficiency in using customer management systems and general IT tools.

What you'll get in return

• On street parking/close to train station

• Competitive salary

• Hybrid working - 3 days in the office and 2 days from home

• Excellent training programme

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.