Are you a Customer Service Agent seeking a new role? Our client, based in Northamptonshire, is looking for a candidate to join their team!

Duties

To act as the first point of contact for all day-to-day queries from the pubs, answering all incoming calls in line with customer agreed KPI’s
• Log information on calls received and maintain detailed and accurate records
• Investigate all queries received and respond within agreed SLA’s
• Liaising with internal departments to ensure that all issues impacting on service are communicated in a timely fashion
• Responding to all driver queries around service delivery
• Processing orders where required, ensuring a high level of attention to detail is maintained
• Management and escalation of complaints
• Auditing of helpdesk systems to ensure accuracy of data is maintained
• Ensuring full audit compliance to CMI guidelines within the Customer Service function

What you need
• You will have good listening skills and be able to identify and react to how customers are feeling in a positive manner.
• Good problem-solving skills
• Ability to work to targets but ensure customer experience is your primary focus
• Able to manage your time wisely to meet call handle time and work to targets
• Ability to multitask and use various systems whilst engaging with customers over the phone

• Fully flexible to work 37.5 hrs per week between 8am and 4pm Monday to Sunday (working 5 days out of 7)

£13ph

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.