Your new company

We are seeking an experienced administration professional to provide immediate support within a busy complaints function during a period of transition. This is a temporary role covering essential administrative duties.

Your new role

As a Customer Services Administrator, your role will include:

• Accurately log and track complaints at various stages of their journey using Excel.
• Liaise with internal stakeholders to chase updates and gather required information.
• Ensure all regulatory deadlines are met through effective prioritisation and time management.
• Maintain clear and organised records to support audit and compliance requirements.
• Collaborate with permanent team members to ensure continuity and consistency.

What you'll need to succeed

• Strong administrative background with excellent Excel skills.
• Be available to start immediately.
• Confident communicator, comfortable chasing colleagues for updates.
• Highly organised, with the ability to manage a high volume of tasks independently.
• Understands the importance of discretion and confidentiality.
• Able to work fully on-site in Shrewsbury; remote working is not suitable for this role.

What you'll get in return

• Friendly team

• Free Parking

• Competitive pay

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.