Your new company

Hays are working with a company in Shrewsbury who are looking to recruit a Customer Services Administrator to act as the in-house sales frontline, processing and expediting sales orders, building strong customer relationships, and resolving queries promptly and professionally.

Your new role

As a Customer Services Administrator, your role will involve:

• Process and expedite sales orders accurately using SAP.
• Answer inbound calls within 6 seconds (3 rings) as part of the team.
• Manage and resolve customer enquiries (product, pricing, delivery).
• Liaise between customers, Purchasing, Logistics, and Sales to resolve issues.
• Maintain accurate customer records and proactively contact customers as required.
• Track deliveries, manage back orders, and communicate changes to customers.
• Handle returns, credits, and urgent transport arrangements.
• Create new customer accounts and update internal price lists.
• Coordinate dispenser fittings, machine repairs, and Free on Loan agreements.
• Complete commercial invoices for international dispatches.
• Compile customer KPIs and send PODs when required.
• Liaise with 3PL providers for deliveries and collections.
• Perform any other duties as directed by management.

What you'll need to succeed

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• Minimum 2 years of proven customer service experience.
• Secondary education with 4–5 GCSEs (A–C) or equivalent; NVQ or further education desirable.

What you'll get in return

• Excellent time management and organisational skills.
• Strong communication and relationship-building abilities.
• Professional telephone manner and confident handling of queries.
• High level of accuracy and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Word, Excel, and Outlook.
• Clear understanding of company policies and standards of behaviour

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.