Customer Service with Export
JOB_54029434811069Job type
PermanentLocation
SheffieldWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
Manufacturing & ProductionPay
Negotiable depending on experience
PERMANENT CUSTOMER SERVICES & EXPORT JOB - SHEFFIELD BASED - HYBRID ROLE
Customer Service & Export Coordinator - ourskirts of Sheffield
Hybrid role after probation - good benefits to include free parking!Are you an experienced Customer Service professional with export knowledge who enjoys variety, problem-solving and building strong customer relationships? We are looking for a proactive and organised Customer Service & Export Coordinator to join a busy and growing team. This is a varied role that combines customer service, export administration and operational support, ensuring customers receive an exceptional experience while supporting the smooth movement of products across international markets.
If you enjoy working in a fast-paced environment, are confident managing multiple priorities and take pride in delivering excellent service, we'd love to hear from you.
As a Customer Service & Export Coordinator, you will be responsible for supporting customers, processing export orders and coordinating with internal teams and logistics partners to ensure products are delivered efficiently and accurately.
Key Responsibilities
- Respond to customer enquiries via telephone, email and online channels.
- Deliver an outstanding customer experience at every interaction.
- Process orders, replacements and warranty claims.
- Handle customer complaints professionally and efficiently.
- Build positive relationships with customers and internal stakeholders.
- Maintain accurate customer records and documentation.
Export & Order Processing
- Process export orders accurately and efficiently.
- Ensure all export and import requirements are met for individual countries.
- Prepare and manage export documentation.
- Liaise with third-party logistics providers (3PLs) regarding shipments and deliveries.
- Investigate and resolve shipment queries and issues.
- Support customers with delivery tracking and logistics enquiries.
- Update and maintain CRM and customer records.
- Work across multiple systems to ensure accurate information is recorded.
- Support operational activities and reporting requirements.
- Ensure all administration is completed accurately and in a timely manner.
- Manage workload effectively while maintaining attention to detail.
We are looking for someone who combines excellent customer service skills with strong administrative and export experience.
- Minimum 2-3 years' experience in a customer service, customer support or export administration role.
- Experience of export/import processes and documentation.
- Excellent verbal and written communication skills.
- Strong administrative skills and attention to detail.
- Experience working in a fast-paced environment.
- Confident using Microsoft Office, including Word and Excel.
- Ability to multitask, prioritise and manage deadlines.
- Positive, proactive and team-focused approach.
Desirable Skills & Experience
- Experience using Salesforce, SAP or similar CRM/ERP systems.
- Additional language skills.
- Technical customer service experience.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service with ExportJOB_540294348110692026-07-032026-10-02
Talk to Sam Cooper, the specialist consultant managing this position
Located in Sheffield, Floor 2, Fountain Precinct, Balm GreenTelephone 07731812518Click here to access our Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.
JOB_54029434811069