Your new company

Our client is a well-established organisation with operations across the UK and Europe, known for their commitment to delivering exceptional customer service and building long-term client relationships. They offer a supportive and collaborative working environment where initiative and ownership are encouraged.
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Your new role

Are you passionate about delivering outstanding customer service and building strong client relationships? Our client is seeking a detail-oriented Customer Services / Sales Administrator to support operations across the UK and Europe.
In this role, you'll take ownership of customer accounts, ensuring a seamless experience from enquiry to delivery. You’ll be the primary contact for a portfolio of European customers, handling quotations, purchase orders, and delivery schedules. You’ll also process orders, manage logistics, and collaborate with internal departments and remote Business Development teams.

Key responsibilities include:
• Managing customer enquiries and logistics
• Maintaining accurate records and systems
• Generating reports and supporting sales initiatives
• Advising customers on products and logistics options

You’ll have authority to:
• Place and manage orders in line with contracts
• Set up new credit accounts
• Recommend exchanges or refunds
• Advise on logistics within pricing parameters
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What you'll need to succeed

To thrive in this role, you’ll need:
• Strong written and verbal communication skills
• Proven experience in customer service and sales administration
• High attention to detail and numerical accuracy
• Proficiency in Microsoft Office, especially Outlook and Excel
• Excellent keyboard and organisational skills
• Ability to prioritise, follow through, and solve problems effectively
• A calm, positive, and adaptable approach to teamwork
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What you'll get in return

• Competitive salary – up to £32,000
• Life Assurance
• Critical Illness Cover
• Personal Private Pension
• 34 days holiday
• Contribution to fitness club or classes
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What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.