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Your new role

As a Specialist Customer Service Officer, you will act as the first point of contact for adult social care enquiries, providing support across a range of communication channels. Your responsibilities will include completing assessments and arranging disability aids, identifying and processing safeguarding referrals, and handling emergency service reports to ensure they are forwarded appropriately. You will also conduct bed leaver reviews, signpost customers to other Oxfordshire services, and navigate multiple health and social care systems to deliver effective support. In addition, you will be expected to make independent decisions and escalate complex enquiries when necessary, ensuring that every customer receives the right level of care and guidance.

What you'll need to succeed

We are seeking someone with proven customer service experience, particularly in handling challenging conversations over the phone and by email. The ideal candidate will demonstrate strong communication skills—clear, confident, patient, and professional—while remaining calm under pressure and managing sensitive discussions effectively. Proficiency in MS Office and case management systems is essential, alongside a genuine interest in social and health care services. A willingness to learn and apply relevant legislation, such as the Care Act 2014, is also important to succeed in this role.

What you'll get in return

This role is offered on a temporary 3‑month contract, with the possibility of extension or the opportunity to apply for a permanent position. You will benefit from flexible working arrangements in line with the Councils Agile Working Policy, though travel across Oxfordshire may occasionally be required. A Basic DBS check is essential for this post and Hyas will carry out this check. The position is paid at an hourly rate of £17.23, with wages issued on a weekly basis, providing both stability and flexibility for the successful candidate.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.