Your new company

A government team are currently looking for a helpline support officer to join a fast paced and service driven team on a temporary basis for 3 - 6 months in the first instance.

Your new role

As a customer service officer, you will be responsible for delivering an exceptional customer journey via a telephony-based service, web chat and also email enquiries. Your day-to-day activities will include, but not be limited to, signposting to services, data capturing to advise on outcomes, application requests, support with event bookings and also carry out any correspondence administration as required in either the medium of Welsh or English depending on the recipients requirements.

What you'll need to succeed

You will need to be a confident customer service administrator with prior telephone experience and relish working in a fast-paced environment. You will have a positive attitude and be able to multitask effectively to achieve a desired outcome. You will be a people person and be able to communicate well both in Welsh & English and demonstrate an excellent telephone manner. You will have good IT skills and be able to use MS Office to a basic level.

What you'll get in return

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.