Customer Service Executive
JOB_53730544768801Job type
PermanentLocation
BradfordWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
LegalPay
£26,000
Customer Service Executive
Customer Service Executive
1 role in Bradford and 1 role in Wakefield.
£25,000 -£27,000
Fully office-based 8.45am-5.15pm
Your new role
As a Customer Service Executive, you will play a vital role in managing inbound enquiries and ensuring clients receive timely, accurate and professional assistance.
You will:
You will:
- Handle incoming calls, emails and online enquiries with confidence, empathy and attention to detail
- Capture key information and triage enquiries to the appropriate fee earners
- Provide clear explanations on process steps, timescales and general service information
- Book consultations and manage appointment schedules
- Maintain accurate records of all interactions using the firm’s case management system
- Support with administrative tasks that enhance client experience and team efficiency
- Ensure all clients feel heard, supported and guided from first contact onwards
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service ExecutiveJOB_537305447688012026-02-062026-05-07
Talk to Linda Kurth, the specialist consultant managing this position
Located in Leeds, Part 6th Floor, Broad Gate, The HeadrowTelephone 01132003707Click here to access our Privacy Policy, which provides detailed information on how we use and protect your personal information, and your rights in relation to this.
JOB_53730544768801