Your new company

A leading Insurance organisation based in Bradley Stoke, Bristol

Working Pattern
35hrs a week
Monday to Friday, every 6 weeks a Saturday shift (day to take in lieu)

Your new role

• Use KPIs and targets to track progress across the team of 100+ agents.

• Implement 1-to-1 training plans to develop customer service skills of individual team members.

• Provide advice and insights into methods which are leading to overall performance success.

• Host huddles and team discussions to analyse team understanding of their role.

• Implement changes based on customer feedback and call insights.

What you'll need to succeed

• Experience within a coaching capacity, this doesn't have to be sales or customer service focused.

• Ability to lead on a 1-to-1 and larger scale basis.

• Able to support new starters through beginners training.

• Confident in managing senior members on how to improve further or implement changes to their routine.

• Sales, Contact centre, or helpdesk experience is a bonus.

What you'll get in return

• Bonus scheme with potential to earn up to 30% monthly
• Free shares awarded to all employees
• Free onsite parking and electric vehicle charging points
• Car salary sacrifice scheme
• Generous holiday allowance of 23 days plus bank holidays, rising to 25 with service
• Pension contributions matched up to 6.5% and life cover up to four times your salary
• 24/7 confidential wellbeing support for you and your family

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.