Your new company

Working at our client's modern office in Derby, you will report to the Customer Service Manager/Head of Customer Service.

Your new role

• You will provide customers and clients with exceptional aftersales service and management of the rectification of defects.
• Ensure customers experience a smooth transition
• Liaise with customers on the reporting of any issues
• Assist in organising and coordinating maintenance operatives
• Work closely with contractors
• Assist in managing defects to an effective resolution
• Work within the team to maintain a high standard of customer satisfaction results
• Set up new contracts
• Update files
• Take calls
• Respond to emails
• Keep customers updated on progress.
• Book appointments
• Raise work schedules
• Send out appointment letters
• Provide monthly reports
• Develop relationships

What you'll need to succeed

You will have a working in a customer service environment, have excellent communication skills and a telephone manner.
Attention to detail and organisational skills
Use of IT packages – MS Word, Outlook, Excel, PowerPoint
Knowledge of construction, with knowledge of complaint and ombudsman complaint handling.

What you'll get in return

This is a full-time office-based role.
Hours – Thurs 8.30am – 5pm and Fri 8.30am – 4.30pm with a 1-hour lunch
Parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.