Your new company

I am excited to be recruiting on behalf of a well-respected manufacturing client who is seeking an experienced Customer Service Co-ordinator to join their team. This is a key role within the business, responsible for managing complex customer orders and maintaining strong relationships with key accounts.

Your new role

The successful candidate will act as the main point of contact for a portfolio of high-value clients, ensuring that orders are processed accurately and delivered on time. You’ll work closely with internal departments, including production, logistics, and sales to ensure customer satisfaction and service excellence.

• Manage end-to-end order processing for key accounts, including bespoke and complex orders
• Build and maintain strong relationships with customers, acting as a trusted point of contact
• Liaise with internal teams to ensure accurate lead times, stock availability, and delivery schedules
• Resolve queries and issues promptly and professionally
• Maintain accurate records and update CRM systems
• Support continuous improvement initiatives within the customer service function

What you'll need to succeed

• Proven experience in a customer service or sales support role, ideally within manufacturing or industrial sectors
• Strong communication and relationship-building skills
• Excellent attention to detail and ability to manage multiple priorities
• Proficient in Microsoft Office and CRM/order management systems
• A proactive and solution-focused approach

What you'll get in return

• A collaborative and supportive working environment
• Opportunity to work with a reputable manufacturing business
• Full-time hours Monday–Thursday with a slightly earlier finish on Fridays
• Temporary role up to 3 months with potential for extension

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.