Your new company

Hays are currently working with a local authority around the Birmingham area to recruit a customer service advisor to join the council tax and revenues team.

Your new role

As a customer service advisor, you will be handling any queries coming in from the public regarding their council tax, and annual statements. This job is based in a contact centre therefore you will be required to take inbound calls and support the citizens with their queries. The volume of calls varies on a day-to-day basis, and on some days you will be taking more calls than on other days. As a customer service advisor, you will be ensuring the systems have been updated to reflect the citizen's council tax and benefits account.

What you'll need to succeed

In order to be successful for this job, you will need to have a minimum of 12 months experience working in a council tax environment for a local authority. As a customer service advisor, you will need to be patient and be able to empathise with the citizens. Due to the nature of the job and the high volume of inbound calls, you should be comfortable communicating with people over the phone for long periods of time.

What you'll get in return

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.