Customer Service Advisor

4711320
  • Job type

    Temporary
  • Location

    Reading
  • Working Pattern

    Full-time
  • Specialism

    Business Services
  • Industry

    Charities & Not For Profit
  • Pay

    £12.50 per hour

Customer Service

The purpose of this role as a Customer Service Support Agent will predominantly be to reply to queries, answer hotline calls, support on communication strategies, and ensure data integrity.


Job Objectives:

In conjunction with colleagues in the Customer Success team, deliver a responsive point of contact service, providing information, advice and guidance and delivering an excellent and high-quality customer service experience.

Ensure that all email queries and helpline calls are dealt with in a professional and efficient manner and in line with specified customer service standards, ensuring all customer information is recorded accurately on the Customer Relationships Management (CRM) system to enable reporting on participant queries.

Identify when issues require escalation to the wider team and ensure the customer is aware of how their query will be dealt with.

Ensure customer service materials, resources and information sources used are up-to-date and relevant to customer needs and support in identifying and making improvements to processes and ways of working to improve the customer service experience.

Support with our automated email system, ensuring communications are clear and timely.

Complete administrative tasks when required.


Experience

Essential:
  • Experience delivering excellent customer service
  • Experience working in a fast-paced setting
  • Experience of working on multiple projects and tasks
  • Evidence of having operated in a pressurised environment


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Apply for this job

Talk to Fiona Darlow, the specialist consultant managing this position

Located in Reading, 6th Floor, The Blade, Abbey SquareTelephone 01189070321
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