Customer Service Advisor

4717796
  • Job type

    Contract
  • Location

    Heathrow
  • Working Pattern

    Full-time
  • Specialism

    Customer Services
  • Industry

    Aviation & Aerospace
  • Pay

    Negotiable

We are looking for a Customer Service Advisor with 1–2 years of relevant experience.

Contract Type: 3-Month Contract initially (with potential 3-month extension)
Working Hours: Monday to Friday, 8:30 AM – 5:00 PM
Location: Waterside Heathrow & all 5 days onsite

About the Role:
We are seeking a dedicated and customer-focused Customer Service Advisor to join our client’s mini contact centre team. You will be the first point of contact for a wide range of customer queries, handling between 50 and 100 calls per day. This is a fast-paced role requiring excellent communication skills and a calm, solution-oriented approach.

Key Responsibilities:
  • Handle inbound customer calls efficiently and professionally.
  • Assist with password resets and access issues related to our ecosystem.
  • Deliver accurate information and resolve queries in a timely manner.
  • Maintain records of customer interactions and follow up as needed.
  • Participate in training sessions to stay updated on systems and processes.
What We Offer:
  • Structured training to ensure you're confident in your role.
  • A supportive team environment.
  • Potential for contract extension based on performance and business needs.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Apply for this job

Talk to Anushka Aggarwal, the specialist consultant managing this position

Located in Leicester, 1st & 2nd Floor, 2 Colton SquareTelephone +44 333 010 7430
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