Your new company

Hays are pleased to be working with a very good client of ours who are growing as a business.

Your new role

• Respond promptly to customer enquiries via phone, email, chat, or in person
• Provide accurate information about products, services, and policies
• Resolve complaints efficiently and empathetically
• Maintain detailed records of customer interactions using CRM systems
• Collaborate with internal teams to ensure customer needs are met
• Upsell or cross-sell products when appropriate
• Monitor customer feedback and suggest improvements to processes

What you'll need to succeed

You will have good organisational and communication skills. Ideally, you will have relevant customer service experience within a call centre or similar environment. Good IT skills are essential, alongside data entry and general administration.

What you'll get in return

• Free Parking on site

• Nice friendly team

• Modern offices

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.