Your new company

Clifton based business

Your new role

• Customer case handling — responding to concerns by phone or email and progressing each case within SLA
• Contractor coordination — issuing instructions to subcontractors and ensuring work is completed promptly
• Remedial tracking — following up outstanding tasks and driving completion within a 28‑day window
• Customer communication — providing clear updates, empathy and a positive experience throughout
• Internal liaison — working closely with colleagues across departments to keep information flowing
• Admin & data accuracy — maintaining system records, logging updates and supporting general admin tasks
• KPI awareness — helping ensure service levels and performance measures are met
• Health & Safety awareness — following company standards and safe working practices

• Experience in a customer service, coordination or admin role
• Confidence managing multiple cases and keeping on top of deadlines
• Strong communication skills and a calm, solutions‑focused approach
• Ability to build rapport with customers, contractors and internal teams
• Solid IT skills and comfort working with databases or CRM systems

What you'll get in return

• Friendly team to work with

• ASAP start
• 37.5 hours per week Monday: 8:45–5pm, Tue–Thu: 8:30–5pm, Friday: 8:30–4pm, 45‑minute lunch each day

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. INDHAF