• Provide frontline support to developer customers via phone and email, resolving queries or directing them to the appropriate teams.
• Manage and respond to customer correspondence, ensuring timely and accurate updates are provided to both customers and internal departments.
• Maintain a high standard of casework, working through an average of 8 cases per hour or clearing your daily worklist.
• Ensure quality standards are met, with monthly audits of approximately 10 cases.
• Deliver excellent customer service while maintaining accuracy and professionalism.

• Strong communication skills, both written and verbal.
• Ability to work efficiently in a high-volume environment.
• Attention to detail and commitment to quality.
• Previous customer service or administrative experience is desirable.
• Must be available to start immediately and able to pass a DBS check.

What you need to do now

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