Customer Service Advisor
JOB_53540514740371Job type
PermanentLocation
BasildonWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
ConstructionPay
CompetitiveClosing date
21 Nov 2025
Customer Service Advisor
Customer Service Advisor
Basildon | Permanent | £27,500 annually + Excellent Benefits
Your new company:
A leading organisation with a strong presence across Essex is seeking a proactive and organised Customer Service Advisor to join their busy call centre team. This is an exciting opportunity to become part of a supportive environment where customer care and service excellence are at the heart of everything they do.
Key responsibilities include:
- Managing bookings through the in-house scheduling system, allocating operatives and subcontractors to jobs
- Keeping customers fully informed throughout the process and providing empathetic, professional support
- Liaising with supervisors to ensure materials and equipment are ready ahead of appointments
- Handling a variety of customer queries, from routine repair requests to more complex or sensitive issues
This is a fast-paced role where your ability to stay organised, prioritise effectively, and deliver excellent service will make a real difference.
What you’ll need to succeed:
- Previous experience in a call centre or customer service role, with a track record of delivering high-quality service
- Strong administrative and organisational skills with excellent attention to detail
- Confident communication skills, both verbal and written, with a professional telephone manner
- Proficiency in Microsoft Office and CRM systems (experience with MSI is advantageous)
- Ability to manage high call volumes and prioritise workload effectively
- Experience in social housing, maintenance, or repairs is desirable but not essential.
This organisation offers a comprehensive benefits package designed to support your wellbeing and career development, including:
- Discretionary annual bonus and profit share scheme
- 26 days holiday plus bank holidays, with options to buy or sell leave
- Enhanced pension plan
- Life assurance & accident cover
- Enhanced maternity & paternity pay
- Volunteering days (2 paid per year)
- Learning & development opportunities
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or contact your Hays consultant today for more information.
Customer Service AdvisorJOB_535405147403712025-11-032025-11-21
Talk to Kayleigh Saunders, the specialist consultant managing this position
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JOB_53540514740371