Customer Service Advisor
Permanent
Full-Time
Location: Basildon

An established property services provider is seeking a proactive and organised Customer Service Advisor to join their team supporting a key contract in Basildon.

️ Role Overview

This position involves coordinating appointments with clients, subcontractors, suppliers, and supervisors to ensure efficient scheduling and adherence to service level agreements. You'll play a key role in managing expectations, avoiding overpromising, and ensuring materials and equipment are ready for use at scheduled times.

Using internal scheduling systems, you'll allocate operatives and subcontractors to jobs, handle complex repair queries, and support customers who may have experienced service issues—building trust and confidence through effective communication.

Candidate Profile

Ideal applicants will have:

Benefits Package

About the Organisation

This company delivers integrated asset management services to housing associations and local authorities, with a focus on improving residents’ living conditions and creating lasting community impact. Services include responsive repairs, void refurbishments, compliance works, and planned maintenance.

With a workforce of over 1,000, the organisation fosters a people-first culture, values innovation, and prioritises customer satisfaction. Diversity of thought and talent is recognised as central to their continued success.

Support for the resettlement of armed forces personnel is proudly offered.

Applications are reviewed on a rolling basis. Early submission is recommended as the advert may close ahead of the stated deadline if sufficient suitable applications are received.