Your new company

Your new role

• Handle inbound customer service enquiries in a professional and timely manner.
• Respond to customer queries via telephone and email.
• Maintain and update customer records accurately.
• Process amendments to customer accounts
• Investigate and resolve customer queries at the first point of contact wherever possible.
• Escalate complex enquiries or complaints to the Customer Service Team Manager or Complaints Team when appropriate.
• Work in line with regulatory requirements and company policies.

What you'll need to succeed

• Ability to manage conflict professionally and confidently.
• Remains calm and composed when working under pressure.
• Highly personable, approachable, and professional.
• Strong organisational and multitasking skills.
• Ability to use initiative and work independently when required.
• A proactive, positive, and can-do attitude.
• Team-oriented with the ability to work collaboratively.

What you'll get in return

• Full-time temporary position until the end of September (currently).
• Hybrid working arrangement with 2 days working from home.
• Immediate start available.
• A supportive and friendly team environment.
• The opportunity to gain valuable experience within a respected financial services organisation.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.