Administrative Support: Developing Your Essential Skills

Whether you're an office administrator, an office assistant, a personal assistant, or an administrative assistant, to achieve professional success and enhance the value of your role, you need to optimize your knowledge of administrator essentials. Mastering skills that every administrative professional needs to perform will prepare you for handling wide-ranging and ever-changing tasks. In this course, you'll learn the classification systems for sorting records, key tasks in arranging business travel, and the steps for planning, scheduling, and recording meetings.

Customer Service

This course aims to provide those working with customers with the information and skills needed to deliver a consistently high level of customer service within their daily activity and workplace.

Maintaining Existing Customers Module

Customer retention is key to the success of any organisation, but in order to maintain existing customers you must provide great service and exceed expectations. This module explores ‘moments of magic’ and how these ‘moments’ can generate return business. We'll look at communication between the customer and the organisation and the importance of a customer care strategy.

In addition to a high quality video, this Module features expanded learning content blocks and a short quiz to check your understanding.